Oyster Healthcare Communications has been working with PCTs since 2000. Our professional services enable PCTs to produce effective, well-written and authoritative materials that communicate policy and practice developments to GPs, nurses and pharmacists. Most importantly, audit has shown that our guidelines programmes have been effective in changing practice. Oyster: • produces and delivers the programmes in printed, CD or PDF format, popular with users • provides clear and recognisable corporate identities for the programmes • liaises with key clinicians on the development of guidelines • advises on implementation • provides cost effective solutions PCT Clinical Guidelines Resource Centre Audit has shown that our guidelines programmes have been effective in changing practice. Our clients are so confident in the power of our disease management/prescribing guidelines that one commissioned a specific set on NSAIDs to correct local over prescribing. Completed guidelines are added to our PCT Clinical Guidelines Resource Centre available to all PCTs we work with. This allows PCTs to share knowledge and experience with their peers. Click here for a listing of guidelines included in the centre. The Consensus Care Diabetes Guidelines which you published so beautifully for us have been much admired. In particular, many people from all over the UK have commented on the quality of the design and printing, and the accessibility of the document, as well as the content. The guidelines have been most successful. The PCT have just re-audited diabetes care in a third of the district, following a year of using the guidelines. Preliminary analyses indicate substantial improvements both in performing assessments required and in the actual measurements of care. Dr Rowan Hillson, Consultant Diabetologist, Hillingdon Hospital.