Working with Oyster

At Oyster, we strive to make the complex clear for people living with chronic conditions.

Why? It’s straightforward. Our vision is to make it easier for people to manage their health and support HCPs to do the same.

I co-founded Oyster in 2000 with a mission to involve users in the information campaigns we created and make medical information more accessible for consumers. We earned a reputation for developing innovative and creative solutions to complex problems and messaging.

In 2017 I completed a planned contraction of Oyster and decided to share my years of expertise more widely. In 2018 I joined the Patient Information Forum to lead projects and partnerships.

I represent PIF on the NICE Shared Decision Making Collaborative and the Professional Records Standards Body’s advisory group. I headed the project team to produce a framework on health literacy and shared decision making for NHS England and I lead the implementation of the Perfect Patient Information Journey programme at trail-blazing pilot sites.

Its exciting work and I use this broad field of vision to benefit Oyster’s consultancy clients. Now I work with a few select clients who share Oyster’s vision of making life better for people with long-term conditions. I am supported in delivery by a network of key associates and suppliers.

Oyster’s key strength is its size. As a micro creative agency, we adapt quickly to new challenges. We are based in Brighton’s creative media hub and have access to some of the best new technologies and talent.

We use the right platforms for the right project and the right audience. We know this for sure because users co-create our solutions.

If you share our vision get in touch.


Sophie Randall Managing director, Oyster Healthcare Communications

We want working with Oyster to be a positive experience.

Our client feedback tells us that 96% rate their experience as excellent.